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  • At the height of a frustrating experience with a wifi data device that wasn't functioning, I was referred to GoWireless by Verizon after several phone calls with long hold periods netted no resolution. I wasn't certain as to reason for the referral at the time but am very glad I took the initiative to bring the unit to this store for assistance despite it having been purchased from Best Buy. I bought the wifi "hotspot" for a former in-law after hearing he was recovering from an illness and had no Internet service. Armed with little knowledge of digital equipment of any type that isn't branded by Apple, I found myself in "Techno Hell" when the unit failed to operate leaving my former in-law without access to Web sites that could assist him in his recovery. Despite my displeasure with the unit which was not purchased from GoWireless nor to my knowledge is it even sold at their store, I encountered phenomenal assistance from Jaime Fernandez who treated me as a customer and friend. It certainly wasn't his responsibility to troubleshoot the device but he did so nonetheless and successfully got it to operate. The customer service I received was beyond what I had expected and I'ld certainly recommend the GoWireless location on West Thunderbird Rd, Peoria AZ, for all things wireless. Thank you again, Jaime.
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