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  • Two words: Not impressed. I stayed at this hotel the weekend of the Cleveland Marathon race, which I was running. They charged us $18 for parking. $18!!!! for parking in Cleveland?! Come on, give me a break. The clincher is that they couldn't "guarantee" we would get a spot because the hotel was pretty packed and if we left to go out to dinner or run an errand, we may not get a parking spot when we returned. Which is exactly what happened. OK morons, why are you giving out parking passes when you KNOW the garage is full? So sure enough, after dinner we couldn't get a spot. They directed us to the Marriot yet didn't tell us where it was located or that the garage was actually a block before the actual hotel. Anyway, we finally found it, parked the car, then had two walk two blocks back to the hotel. They credited our parking and we ended up paying for the parking at the Marriot, which ended up being only $6 despite the $20 overnight parking sign we saw. So we ended up saving money but annoying all the same. The morning of the race they were charging us $2 for coffee. Lame. They also would not let us use the restrooms downstairs, even though we were paying customers. I get this is a race weekend and it was chaotic but seriously, as a paying customer I would expect access to all the bathrooms at the hotel. Also, the lady that helped us at customer service was not providing very good customer service, at all. She was nice but she was answering the phone every two seconds, not paying us an ounce of attention. Lastly, I called lost and found about a missing item and they never called me back. Summary: DO NOT STAY HERE.
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