As with others rather disappointed with this store. I too have been to the US Michaels and found them to have so much more to offer in the exact same amount of space and at wayy better prices (I mean really $1 more per ball of yarn??).
As with others I too found the customers service LACKING. I was literally there for 2 hours and although I did see the odd Michaels staffer running around (alone), not one of them ever asked me if I needed any assistance. Yes I have been to those stores where I rather dread going in to them because in a 15min space of time 10 people will ask me if I need anything but there is a happy medium ground where someone could bother to ask you if you need anything over a 2hr period is there not?? Checkout was rather a drag as well. Had a printed coupon from my computer& a flyer coupon and the lady told me I could use only one of that type. Okay, fair enough but while searching for something online while in the store (because, you know, no one helped me and I was looking for information on a product) I noticed that their website indicated that there was a This Day only 50% off one item special on that day. When she finished ringing me in and no discount came up I asked and she said I needed to print it off and bring it in (so we are supposed to check their website on the day we are going to see if they have a one day only coupon?)??? I said I noticed it online on my cell when I was in store and thus could not have printed it off. She then said if I would bring it up on my phone she would accept it but you had to get to the flyer, then log in then do something else and with a line of like 15 people waiting because although there were 4 cashiers on tills it seemed that only one was ever asking for new customers (??). I gave up and said never mind I am not going to hold up everyone and she said.... SURE. Customer service at it's finest.
Frankly the best part of my Michael's experience was that the aisles are wide (as with all other Michael's stores), the store was clean and best of all.... the doors opened and I was able to leave.