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  • I purchased hair to go get my hair done. The lighting in the store, the night I was in there was so bad that I didn't realize then that the hair labelled "White" was in fact more grey/silver. You can blame me for being in a hurry, or for the fact that even with my contact lenses I still can't see clearly, but here is my problem... the two different brands, that were two different colors, ARE THE SAME PRICE, so, I tried to exchange one of them before my hair appointment today. I asked, let me exchange one of them so that I would have two of the same color packs. The man CLEARLY SEEING THE ISSUE says that he wouldn't without my receipt. While that seems reasonable, what risk was he taking to allow this exchange? I tried to plead my case, because I know from experience that there is a woman (a regional manager or something) who can "ok" my exchange. She was not in the store today. Gues what? Drum roll please..... in desperation I decided to just purchase what I needed, and have a discussion with the manager later... and here's why I rated them low THEY DIDNT HAVE EITHER COLOR AVAILABLE ANYMORE!!!! I am a regular customer and have been for years, they know me by face at this location and the one on Nellis, and this is not how you keep a customer. Two different whites, and no consideration at all... eff you BSW.
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