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  • This location just opened this week and they don't have things together yet. We were very excited that it was opening within walking distance to our house so we tried it last night. We have been driving to the one on Decatur since we moved here 6 years ago so we expected the same quality of food and service. We have many complaints about our experience. 1. The look is more modern and attractive but the wide open concept with all hard surfaces was very noisy even though there were few customers inside. 2. Ordering was a bit frustrating, I have always ordered the meal deal they have on the menu but the guy taking the order didn't understand how to do it. 2. We are used to receiving our order in about 5 minutes. After about 10 minutes we started to watch for our food and noticed a lot of orders going out the drive thru window. My sandwich came 14 minutes after we ordered it and my wife's omelet came 4 minutes later. Everyone else who was waiting inside had similar delays. 3.It was 50 degrees windy and rainy outside and not much warmer inside. As we left we were both cold from siting inside and I noticed that every diner still had their jackets on and at least 2 employees were wearing jackets over their uniforms. By the time I got to the last few bites of my sandwich it had gone from warm to almost refrigerator cold. 4. The food quality was not up to the standard we are used to from this chain. Instead of the normal sliced Avocado on her omelet she received a it mashed up in a plastic cup on the side. If this had been our first experience we would never come back but since we know this chain we will probably come back in a few months to see if they have improved. Until then it will be a 4 mile drive to Decatur for Farmer Boys.
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