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| - Just ok...2.5 stars.
Came here with a group of approx 15 (incl 3 kids) for lunch. Due to the size of the group, I usually expect service to have some hiccups. Overall, service was actually fine, until it was time for our bills. We had requested separate bills for different couples/families (in advance) and noted which food orders should be grouped together. When the bills arrived, there were quite a few mix-ups, despite no changes in the seating plan to when we ordered. But the servers were quick to fix up the mistakes.
I had ordered the large chicken wings. When my order arrived, I counted 13.5 wings (one was a broken drumstick). When I mentioned this to others at the table, we decided perhaps the large wings order is by weight, not count, so I did not bring this up to the server. It wasn't until I checked our bill that said chicken wings (15) that I realized with certainty I was shortchanged 1.5 wings! My fault for not inquiring about it with the server sooner, but I did mention this to her while paying. She indicated to me that she would have definitely brought out the extra wing had she known.
My boyfriend ordered gravy for his fries but never got it. He actually forgot about it. Halfway into the meal, the server mentioned that she noticed the gravy was still sitting on the servery, and that she had forgotten it. And she confirmed that she took it off our bill.
The bill had a survey where you can win a gift cert to Jack Astors. I entered the contest by providing feedback on our dining experience. To my surprise, the manager of Jack's reached out to apologize for the short-change in wings, and asked for my address to send me something. Not sure what it is yet as this occurred this week, but this is a nice touch.
We each got a coupon for $10 off $30 for the month of January. With January being a slow dine-out month (post-holiday bills need to get paid!), this is a good way to ensure more business. I've used my coupon already!
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