rev:text
| - If you like being ignored, this is the place for you. We stood next to the "Please Wait to be Seated" sign for a couple of minutes while the servers stood in a corner, chatted and played with their phones. Finally I approached them and asked if we could seat ourselves. One of them replied, "No, you have to wait to be seated." None of them moved. Two minutes later, one of them found the time and energy to seat us. Our server, Zoe, told us she was new and didn't know the menu. For each burger she asked what we wanted on it. When we replied, "What it comes with," she'd ask, "What's that?" We had to point to the menu and show her. Our burgers were lousy: missing toppings, missing cheese, took forever. Then I went up to the counter to pay. Again, ignored. After waiting awhile I approached the group of servers and asked if I was supposed to pay at the register or at our table. They told me the register, so back I went. Finally someone, who looked like the manager, came over. When he asked how everything was, I told him I'd been ignored throughout. Another employee came up and said to the manager, "It's been like that all day. Three tables walked because they couldn't get served." The manager just sighed. No apology.
|