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| - I contacted this practice being new to the area and wanted to get a cleaning before year end benefits ended. I made my request via the internet(website), explained I wanted a cleaning appointment and got a call back for someone in Irvine CA?
I asked about this and was told they were the answering service (located in Irvine CA), but, they went on to schedule an appointment. Odd, that the answering service would do scheduling. In any event, I provided all the info and got set up with an appointment before years end - Yea!
Fast forward 1.5 hours. I get a confirmation call from the local practice confirming my appt with the Dentist. Since I scheduled a cleaning, I pressed the young lady for clarification who finally told me I was not scheduled for a cleaning but an 'intro appointment'.
I could not have been more crystal clear on what I contacted them for both in writing (email) and in the set up call. Plain and simple, they ignored me. I'm 1000% confident that they do this for financial gain. Had I not pressed the issue, I would have gone in, not gotten a cleaning, spent money on some stupid "intro visit" and lost my cleaning insurance benefit. Scummy, unprofessional, insulting behavior.
Now to the facts:
Of the eight dentists listed on their web site, 2 have Arizona "Letters of Concern" on their license and one individual has no record of a license (maybe they are new, but who knows based on the way the conduct themselves). What's that mean, at a minimum, 25% of the professional staff have been investigated by the Arizona Dental Board (ignoring the questionable license)
What is a Letter of Concern" - (following taken from AZ dental board)
"Letter of Concern" means an advisory letter to notify a licensee or a registered business
entity that, while the evidence does not warrant disciplinary action, the Board believes that the licensee or registered business entity should modify or eliminate certain
practices and that continuation of the activities that led to infonvation being submitted to the Board may result in board action against the practitioner's license or the business
entity's registration. A letter of concern is not a disciplinary action. A letter of concern is a public document and may be used in a future disciplinary action, (emphasis added)
Based on the shell game scheduling I experienced and the review of the AZ Dental board records (https://azbod.glsuite.us/glsuiteweb/clients/azbod/public/WebVerificationSearch.aspx), I feel like I dodged a bullet.
Be proactive and research - you are trusting these people with your health and possibly even your life. Make an informed decision.
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