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  • I'm not sure how this place is even in business. We live in the surrounding neighborhood and for the last six months or longer, regardless of the time of day or day of week my family and I go in, upon walking up to place our order, we are informed there is a 45 minute to one hour wait! Literally, that is how they greet their customers. They don't say "hello", they don't say "welcome", they say "we just want to let you know before you place your order that it's a minimum 45 minute to one hour wait". Every.Single.Time. This evening I was walked in to place an order for myself and verified that one order of Pad Thai would take one hour and was told "yes". Upon asking for the GM's card (honestly, at this point I don't think it's fair to the investors of this company. They need to know what is going on) the man at the counter turned around and yelled to a woman working 'on the line' who then yelled back that she didn't have any cards. I asked if he would write down her information but he either didn't know her information or refused to do so. Either way, I left without anyone to contact. I picked up something from their neighbor, Chipotle, which took less than 10 minutes. By the way, it's no better if you try to call in advance or order online, which we have done with minimal success in the past. Half the time the website is down or no one answers the phone. This place is an absolute disaster. Attention Pei Wei investors-if you are reading this- you need to make a change. You are sitting on a gold mine in a neighborhood where the demographic can afford to go out to eat every night if they choose to. And Alexis, I've been reading through the other posts and noticed your responses to all are unauthentic. Please don't waste your time cutting and pasting the response template to my post. It just further demonstrates the lack of interest and respect Pei Wei has for its patrons (former patrons).
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