When you walk in you are greeted by a very friendly lady. She even has a bit of sarcasm with you and jokes around sometimes. She will take your garment and investigate it. My pants were coming a part at the seam, but not ripped, just loose thread. She looked at them and also looked for future problems around the same seam. She pointed it out and let me know it could become a problem in the future so she would reinforce it. Very reasonable pricing and she gave me a date. I came back to pick up my garment and it was very clean work. I was very happy with my experience. My only issue was the smell of the place when you walk in. Smelled like dirty clothes.