About: http://data.yelp.com/Review/id/Gh7E2lBRAaI1Cd5Asr8Uzg

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About: http://data.yelp.com/Review/id/Gh7E2lBRAaI1Cd5Asr8Uzg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-10-22 00:00:00 (xsd:dateTime)
itemReviewed	Ruby Tuesday
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	aweful! i just left about an hour ago, and had to post this asap! The appetizer we ordered never arrived to the table! after about 45 minutes we asked the server and he said he didn't know why it hadnt been brought to the table, at which time we cancelled it and asked for the check for our drinks and salad bar. it took the server over 10 minutes to come back with the check; i stood up a couple of times and looked around and he was no where to be seen, not at the server station or bar. The dining room was not crowded at all, i'd say no more than 6 tables all together with no one in the bar area. On our way out, the manager asked if all was ok, I informed him of our service, at which point he preceeded to apologige and say that their system was down and he only had 2 servers on the floor and they had quite an influx of customers that came in. Once again , I looked around .....not very busy! I expressed to him how i also work in the service industry and how that was not busy and that in in fact their system was down our server should've said something rather then just have left us waiting. Much to be said for table maintenance as well. The manager asked us to please come back and give them another chance. As a manager, if the place is running short on staff and system is down, it's his job along with the servers to check on customers and make sure all transitions are smooth, not to mention to esure quality and guest satisfaction. This shoul've been rectified rather then a simple apology! I work vey hard to spend money on places that don't earn it, and i don't have that much free time to go out and have bad experiences! I would also think that this place, belonging to a corporation would be more aware of guidelines, and mystery shoppers hired or subcontracted by their corporation. This is why bussinesses fail and people ask; why? If you have no personnel that can do the job in all it's entireity, then hire a new crew and train them properly, including managers.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Juan Jay

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