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  • My fiancĂ© and I heard nothing but great reviews about classic party rentals. So a month or so after getting engaged we went to the showroom and had a quote written up for tents, tables, benches, linens, flatware, etc. One of the salespeople emailed us the quote we wrote up. We made some changes after looking at the venue and responded. She responded after about a month with a quote that was wrong. This happened 3 times! She even came out to the site and then sent us an incorrect drawing after we had just spoke in person and drew it for her. She couldn't get the quote right after we told her exactly what we needed. The last time we asked to take off the silverware and some other items because we found it much cheaper somewhere else. To this she responded "good luck with your wedding planning" about 10 minutes after my fiancĂ© sent that email removing some items. Our rental was still going to be $5000+ dollars but she basically told us thanks, but no thanks. This was horrible customer service and we are taking our business to party people because they are much more responsive and do everything they can to help you in a timely manner. I am so glad we have enough time to find another rental place otherwise we would have had nothing.
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