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| - We arrived around 7:00pm on a Wednesday evening. The restaurant was relatively empty. 15 minutes after being seated, we had to flag down the manager to ask if someone could take our order. About 30 minutes after being seated, we hadn't been served our drinks, or even water.
The manager returned and apologized for the slow service, offering complimentary dessert at the end of our meal. She explained that she was busy with another customer, and hadn't noticed us sitting for 15 minutes without anyone taking our order. Frankly, I don't care why she didn't notice or that she was with another customer; we shouldn't have had to wait that long.
Finally the waitress brought our drinks, apologizing and explaining that there was only 1 bartender working.
1) Again, I don't care why. Not my problem.
2) A bartender isn't required to make tea.
Our food came out shortly afterwards. It was quite good, especially for the price. The waitress didn't return to check in on us. I think she was probably embarrassed or afraid of us, despite us being completely pleasant and reasonable and respectful (despite the terrible service). She walked by us several times without ever stopping or checking in with us throughout the entire service.
After dinner, we waited another 10+ minutes before flagging down the waitress to ask for the dessert menu. Another 15 minutes passed. Finally, we decided we'd waited long enough, flagged the waitress down for the 4th time, and asked for the bill. She didn't inquire about us not ordering desert, and the manager never followed-up.
We left feeling pretty pissed off. We won't be returning.
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