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| - When NEXUS started I jumped in line as fast as I could to get mine.
I travelled (at the time) each week to NYC so this system was just perfect for me.
Since then I praise NEXUS each week. The time it saves me in airport lines is just fantastic.
This week, as I was driving to the airport heading to Vancouver, on the radio they ware saying that this week NEXUS users will see a difference and the lines will move even faster. Well, 15 minutes after hearing that, I stood in line at YYZ and in front of me were a couple that had not been on a plane in years, yet alone even be NEXUS card holders because they knew nothing about how to go through security, so that held the line up for a while. let me know if I boar you with the customer service of the TSA guard here .....(don't know what they call these people in Canada), but this one was so rude to me I could not believe it, does she know that NEXUS holders are screened as they are LOW risk passengers ??, and the hoops she had me hopping through was sick !
She was telling me how to pack they tray, told me to remove things I was wearing that I would not remove i.e. my sweater (only had a tank top on underneath - and nobody wants to see that ! ). Then as I walked through, she unpacked and repacked my items and put them into 3 trays - WTF - who gave here the right to do that ?
Leaving Vancouver and heading to Prince George yesterday I lined up in YVR in the NEXUS line and in front of me were over 8 people that were not even NEXUS card holders....The line was over 10 people long and took 20 minutes while other non-NEXUS lines were moving 4 times faster. HOW DOES THIS HAPPEN - we pay to be in the NEXUS line - how do non-NEXUS card holders get in there ?
When I got to the end of the line a supervisor said to the guard - you need to look at peoples NEXUS ID - I said out loud, "yes you do - why are you letting all non-NEXUS passengers through ?" He nodded in agreement and she shrugged...possibly because she didn't understand either one of us.
So all in all I was in 3 NEXUS lines this week and it was slower than last week by far.
I will renew my card this year (hopefully after this review they will allow me to renew), as I've had it now for 5 years, but the airports really need to make more of an effort to ensure that the lines stay dedicated for NEXUS card users.
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