I've been to PSH three times. Visit one was during the opening week for dinner: Food was amazing and the service was fast and friendly. In fact, it was such a great visit, that I started telling my friends and coworkers about it. Visit two was during lunch a week later: The food was still good, but it was missing the special sauces (we had ordered them on the side) for at least 3 orders in our party. Also, service was rather slow and we did go over our usual one hour lunch time. I was a little disappointed then. Visit three was this week for dinner with a group of out-of-town coworkers. It took 15 minutes for us to get noticed in the bar area; it was completely understaffed, yet there were people with PSH shirts everywhere! The waiter was very friendly when he was finally able to take our drink orders, but it probably took a good 20 minutes for drinks to arrive and our water took another 15. We ordered dinner then. The food was delicious, but the whole dinner took 2 hours! To be honest, I felt embarrassed for recommending PSH to my coworkers!