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  • I took the family sedan in for an alignment at Buddy's. I mentioned that the car had a new suspension and they said "alright" and informed me it would be $70. I brought the car in at my "scheduled" appointment time (first thing in the morning) and proceeded to wait 30 minutes before they took the car back and began work. After waiting hours for the alignment to be completed, they informed me they were raising the price to $100. They said it was because it took so long! (What???) While biting my tongue, I pay the bill and leave. A couple of days later, the left front wheel falls off of the car. One of the fasteners on the suspension has fallen off. It seems that someone took a locking-nut off but forgot to tighten it back on. This subsequently caused a catastrophic failure. Since nobody was injured, I put the car back together, kept an even head and phoned Buddy's. I let them know what occurred and told them I would be bringing the car back to readjust the alignment. I drop the car off a little later that morning, and by the end of day two, I am forced to call and inquire about the car. They inform me that it is not their fault, they never touched the locking-nut, and I will have to pay again for the alignment. (Later, I learn that 98% of the people who offer alignments, also offer a warranty (3 months - Lifetime) on their work. Not Buddy's!) They also tried to indicate that there were problems with other "loose bolts" but that turned out to be a "wild goose chase" and had nothing to do with the suspension. Just more bad information from poorly trained individuals. After I took the car to a couple of other alignment shops, I then got a better understanding of the truth. In order for this car to be properly aligned, you would need to remove the locking-nut to make the necessary adjustments. The same locking-nut that is in question. I guess it turned out to be Buddy's fault after all! If you are looking for a repair shop you can trust, Buddy's is definitely not the one. As far as I am concerned, they are light years from being a reputable shop. They have a staff that exemplifies substandard quality and Managers that exemplify substandard leadership.
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