I have been wanting to write this review for some time now and it is well over due. I have to give credit where it's due. This is the absolute BEST DOG HOTEL/BOARDING AND DOG DAY CAMP EVER! I can't speak for any other PetSmart Pet Hotels but only for this particular one and my experiences. Sue, Tom, Savannah, the ENTIRE TEAM that work and run the doggy day camp and pet hotel at the Phoenix location on Agua Fria Fwy are the most kind, reliable, trustworthy, and responsible group of people I have ever known when it comes to not only taking care of my pup but also customer service. Day after day after day without fail their dedication and family style environment exceeds the norms and standards of any place that I and my friends and family that also bring their pets there have ever had. All of that team, every single one, treat all of the pets like as if they are their own, with such care and warmth and also respect. They truly are the best at caring for our pets as family and treating us pet parents like we are family. Receiving that kind of service and seeing what I see every time I go there makes me so grateful and feel confident about bringing my pup there all the time. I am so grateful for that team of PetSmart employees. They are a rare group of individuals that you won't find anywhere else.