Alan's Plumbing was dispatched through my home warranty company to resolve a stuck faucet issue in the master bath. I received a call saying they would be out on Dec 18th between 8am and 10am and they would call me with a 30min window.
Today December 18th I received a call at 8:09am saying they are on their way, I said I will be there in about 30min. I work in central Phoenix and had to drive to my home in the easy valley which is about 25 - 35 min. At 8:40am I received a call asking where I am because the tech is waiting. I told the lady on the phone I will be there in 5 - 7min. She said if I was not there in 5min the tech was going to leave! I said if the tech leaves I will get another company and file a complaint against your company and hung up. Of course when I get there literally 4 minutes later, the tech is gone. I called Alan's plumbing at 8:44am(all times can be verified on my cell phone) and got attitude from their employee because I was upset at this situation. I was not using any foul language but my voice was raised due to the fact I just drove 28 miles took time off work, and most upsetting is they knew I was five minutes away and if you look at the numbers I arrived at my house at 8:44am and their first call to me was at 8:09am so in reality I was only 3min past the original 30min window! This behavior needs to be made known for others who may unknowing choose this company for any service. I have also called my warranty company to file a complaint against Alan's Plumbing in the hopes they will not use this company in the future, I know I will never accept a service call with Alan's again. So beware of atrocious customer service if you choose this company.