Facilities/Equipment:
- Not located in a user-friendly location despite false advertising to the contrary.
- Dirty parking facility, and covered parking only covers approximately 2/3 of the car so the back end is hanging out. And that's with my little Volkswagen Jetta. It's fairly obvious that their shuttles are purchased used and very well worn from one of the more reputable shuttle companies - the shuttle I rode on had bare wood floors showing as the liner had completely worn through.
Service:
- The driver who dropped me off was reasonably polite, but didn't tell us where we needed to go to get a ride back to the parking lot when we returned to Phoenix until someone asked. Unfortunately, where he told us to go was incorrect and there were several of us who wound up waiting in the wrong place unnecessarily until I called the company and they directed us to a different pickup location.
- The driver who picked us up was absolutely awful. Not intentionally rude, but rude and almost downright "invasive" nonetheless. He was literally taking baggage from people who didn't want to let it go. The passengers in the shuttle were actually smirking to one another at one point because his service was so terrible - it was awkward. The best was his argument with a passenger after being dropped off at his vehicle over whether the shuttle should drive away first or the passenger should walk in front of the shuttle to the car first. The driver yelled back and forth out the door with the passenger despite the passenger waving him on and saying he'd wait several times, ending with "NO, man, I don't even have the truck in gear yet!"
I will definitely not be using this parking facility again and would not recommend it to anyone.