I give them 5 stars. We see doctor Evans quite frequently. Great bed side manner, knowledgeable and my pets x3 love giving him kisses. Thankful we have pet Insurance as my pups have so many issues, cancer, liver, severe arthritis and dysphasia of multiple joints list goes on.... I love they don't leave pets alone overnight like other hospitals here. It's very clean. I love the set up of the hospital as well. The separate cat/dog entrance.I always receive a call back in reasonable time. Unlike our previous vet before we moved. I never feel like they are rushing. Only downfall is no care credit. We have to pay vet bills first then get a certain reimbursement from healthy paws.