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  • Good food, HORRIBLE customer service. This particular incident shocked me enough for me to write a negative review. I am a repeat customer because I live in the area. They have authentic Japanese food prepared in ways that you do not necessarily see elsewhere, but usually at a higher price than other places too. I have ordered their Aoyama Omakase set as well as their various rolls. The set was good to try once, but I don't know if I would again due to the price. I called in to get my usual order for pick up. I asked for a Dragon Roll, the girl who answered said they never had it on their menu. Odd because I always order it and I have pictures of the menu to prove it. I asked what she had then, she promptly said "there are no menus for phone orders". Who says that? I could only order if I knew what I wanted (which I did but she said they don't have it!) Then she hung up on me. Please ensure whoever answers calls to have some sort of phone etiquette! You do not hang up on customers who are trying to place a routine order. It is very rude and it doesn't matter if your food is good if your customer service chases people away. I will not be returning, there are similar places I can easily go to.
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