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  • My husband and I have been loyal to your company, paying month over month fulfilling our part of our commitment. We call you guys and submitted a claim for our dishwasher in September 2016, today is November and we still don't have a fixed dishwasher. The contractor company that you guys sent us, is extremely unprofessional and they don't know what they are doing. They have been trying to fix our dishwasher and they don't know how. Besides the fact that they are very rude on the phone and change their mind about their appointments, when the technician comes in the house, he sits on my kitchen floor and googles how to fix a dishwasher on their smartphone. Today after multiple appointments and multiple parts changed, they still don't know how to fix it. Worst company to make business with, from the receptionist, to the technicians. In one of my appointments the tech showed up in a carpet cleaner van, nothing to do with appliances. I have called your customer service and talked to escalations and they are of no help. I requested to deal with a diferente company, they denied my request, I asked for a refund because I have been paying for three months plus a deductible and yet I still don't have a solution for my dishwasher, and they denied that. I asked to speak to a supervisor, they denied that. This is frustrating, no one seems to care that I don't have a dishwasher or even tried to help us. This company sucks, it has been three months of frustration. How many appointments and parts does it take to fix a dishwasher?? Don't you guys guarantee certified and profesional technicians? This is a horrible experience and I will continue to tell people about it, until I get a working dishwasher.
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