I've left several messages over several weeks and also sent an email via their website, but no one has returned my calls or emails.
Update: after posting this review, I did receive a phone call from someone who was polite and seemed very competent. I scheduled service and was told I would receive a confirmation email within 24 hours requesting specific information and addresses. This email arrived 5 days later after I emailed the company again.
I will update this further after the actual service is completed.