On two visits nobody was at this location for me to pick up or drop off my car. I had to call for someone to meet me there. Each time was a 15+ minute wait. I was charged extra holding fees even though I pre-paid on a major card. Their idea of a "full size" car was a mid-sized Mazda. They don't accept corporate discounts, and it took an hour and a half to pick up my car. I was their only customer. No offers or concessions were given for my inconvenience. When I attempted to return the car I was again met with a note on the door "be back at 9:40", it was 10:00. Customer service allowed me to return at a different location, Pep Boys, where again no one was there. The same clerk from The Craig Rd location showed up and proceeded to tell me the system will charge me for mileage on my unlimited mileage rental because I went to a different location. No apology for my troubles. Toady I was met with an e-mail stating no refund will be given for returning the car early. I prepaid for 3 days but only need one day.