| rev:text
| - It's hard to even describe what a hot mess this place was. Last night we went on a business dinner there. We had a reservation and were seated right away. There were several parties there including a wedding and a 25th birthday party. Individually, most of these things aren't a big deal, but collectively, we left saying WTF?!
As we sat down, we heard the bride screaming and crying to the management staff for several minutes. Someone also knocked over a decorative plate that nearly hit us and caused a huge crashing noise.
Before we even ordered, two different waiters came up to us with meals and appetizers that weren't for us.
We ordered 3 steaks and a fish meal, oysters of each kind on the menu and a bottle of wine.
After a long period of time (~20 minutes from when we sat down), the wine finally arrived.
The oysters came to the table with no explanation of which was which, no utensils, no condiments, no lemons.
Each of us who ordered steaks sent them back. Mine looked like beef jerkey on the outside, and completely still alive on the inside. Plus, it was cold to the touch. The other two were also cold. The fish was in good shape.
We still heard the bride yelling, saw her go back to their area and then come out crying, her whole wedding party following her shaking their heads in disappointment.
Our steaks come back, mine was warmer, but absolutely still alive in the middle (I asked for medium-rare so I expected some pink, but I am telling you, it was just rarer than rare). After sending it back once, which is already unlike me, I was perplexed as to what to do next. I could not eat my fairly expensive steak, so I sent it back a second time. At this time I also ordered another glass of wine.
When my steak came back, it was still not what it should have been for a medium rare steak. I took a few bites and decided to be done with it. My glass of wine never came.
When the checks came, the waiter offered me a free desert to make up for my poorly executed steak. We declined just to get out of there faster, and I made sure my never-delivered glass of wine was not on the bill.
We paid and left more disappointing by that dining experience than I have ever been.
It seemed like absolutely NO ONE knew what they were doing from the host staff, to the managers, to the wait staff, to the chefs. It was absolute chaos, which our table commented several times during this meal. What a horrible, horrible experience for a place with a fairly hefty price tag. I paid $40 for a steak I could not eat. No manager came by to ask how our meal was, no one offered to make me an entirely new steak, etc. Just incredibly disappointing. You would think a chain like this would have it's shit together, but it did not. Will not return ever, which is not what they should want with people traveling for work on an expense account. Total bummer.
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