I'm in between and 3 and a 4 star rating. The grilled chicken bahn mi was really good. The bread wasn't too hard or too soft/soggy. I thought it was a good balance of bread to filling. The prices are unbeatable, but the service was so slow. I had ordered two sandwiches, and it took maybe 20 minutes to make them...and there was nearly no one in the store.. Fortunately, I wasn't in a rush, but geez..I'm not sure if this would work during lunch time!