Maybe this place has turned a new leaf. My experience was great; far different than the other reviewers.
The young women behind the counter greeted me right away and was pleasant throughout the entire transaction. She even waited patiently for me to dig pennies out of my wallet and didn't mind when I realized I didn't have correct change.
My everything bagel with cream cheese was well seasoned, fresh, and there was definitely no skimping on the cream cheese. Total was $2.75.
A man that looked to be the manager was wiping down all the tables and also cleaned the counter and wooden doors of the condiment/napkin kiosk. This place is clean and well kept. There is ample seating inside and also a few tables outside the store for easy people watching.
There are a couple of menu items that caught my eye (hello, French toast coffee) and I'd definitely stop back in Brueggers next time I'm in the Pittsburgh airport.