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  • My dog has been seeing Dr. DelFavero for the past 2 years, so my review below is only in reference to her. On 1/27/2017, my boyfriend brought my dog in as she had suddenly started urinating in the house that week. It was determined that she had a UTI/bladder infection and two different kinds of crystals in her urine. She was given medicine for both issues, and we had a follow up appointment on 2/10/2017. Upon scheduling her follow up appointment, I was told to collect her urine first thing Friday morning and keep in the refrigerator or collect it before coming in for her appointment. If I was unable to collect her urine, then a technician would try to collect her urine upon arrival for her appointment. I was successfully able to collect her urine approximately 15-20 minutes before her scheduled appointment (I live less than 5 minutes away). Upon arrival, I provided her urine to the lady working the front desk, and a urine analysis was subsequently performed. The analysis showed that her infection had cleared up, but that there was still one kind of crystal in her urine (I was told that she no longer had the calcium crystals which are the worst ones). It was recommended that an x-ray be performed, so I approved the x-ray. Upon reviewing the x-ray, Dr. DelFavero noted there were no stones, and that the crystals that showed up in the urine analysis were most likely due to the passage of time between when the urine was collected and the analysis was performed. Due to this, I am very disappointed in the fact that I paid $195 for an x-ray that would most likely not have been necessary had I not collected my dog's urine in advance as was requested of me. I feel as if either the receptionist made a mistake when requesting I collect my dog's urine and then the technician/veterinarian subsequently testing the urine when it was known that certain types of crystals can form when there is any period of time between the collecting of the urine and then the analysis OR that this was done intentionally to make a few bucks off someone who was concerned about their dog's wellbeing. Upon requesting a refund for the full amount of the x-ray, Dr. DelFavero had an excuse for everything and said that I was simply mistaken. As such, I have switched my dog to a new vet where we are much happier!
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