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| - I am absolutely SHOCKED to see they only have 3 stars. I have never felt so "at home" and treated so kindly from a big box store than here. They go WAY out of their way to help me every time I am in there. I have had a horrible time trying to figure out my curtains. It has been a lot more complicated since I decided to do a double rod with sheers, and tried to do it on my own. That was some time ago, and I basically gave up for awhile. Then, I decided it was time to finally get it handled. So, I went back in and asked if they had any ideas because I love my curtains and don't really want to start over. They told me they could help me, and that we would find a solution. AND, that they would press my curtains for me too!!! They are silk and 108" and very much dry clean ONLY. Can't use a steamer, even on the back. It will ruin the curtains. So, offering that to me will literally save me hundreds of dollars. Kinda thrilled about that!
Anyhow, I went back in a few days later with my curtains and we are working on a few different options right now, and I couldn't be more thankful or happier to be their customer.
I shop there very often, and am always asked by at least one person during my visit if they can help me. I don't consider that being watched. I consider it good customer service and I appreciate attentive employees. I have never felt watched as another reviewer mentioned. Good customer service is so hard to find these days that maybe they mistake it for something else?
To whomever is reading these reviews, please keep in mind that people are 8-10 times more likely to write a bad review than a positive one. Especially about a big store like BBB where you may not interact with a lot of the staff.
Anyhow, I don't work here, nor am I friends/acquaintances with anyone who does. It's just that they have been so good to me that I feel compelled to let people know about the positive experiences that most people will not report.
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