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  • Disappointed in this one! I went online to browse their menu and saw that you could place an order online. I decided to do so and set my time for pickup at 12:45. I drove down, parked and walked inside. Chaos ensued! I walked up to the counter and told the lady I had placed an order online. Deer in headlights! She went to another coworker...deer in headlights! Another one...same! Finally she went to the manager on duty and he went in a back room and found it. To cut them some slack, I believe their "online ordering" is brand new, so maybe they didn't get trained on it yet. Anyways....the manager came up to me and asked me what time my order was for. I told him 12:45 (It was 12:43 at the time...I was a few minutes early). He told me that the way it works was that at the time specified, a receipt would pop up from the register and then would get sent back to the cooks. WTF is that? If I am ordering online, I want my food to be ready at the pickup time...not start to be made at the time specified. They definitely need work on this process (I did get a feedback email from them about the "online ordering" process, and I left them an honest and detailed feedback on it.)! The manager made my salad and I was on my way. About that................. I ordered a double chicken avocado salad. Sounded fantastic! I took my salad back to work, and opened it up. The avocado was brown and nasty. I am not even sure how the hell they can serve that. I HATE when you get a brown or spotted avocado. That is a key ingredient in the salad, and it was presented all nasty and bruised up. I tossed that to the side and threw it away. The rest of the salad was pretty damn tasty. Some of the lettuce was a bit wilted, but overall the salad was fine. The chicken was really tasty, and the cilantro dressing was good as well! Minus the avocado, this salad was a good "fast food" salad and I would get it again. Overall, not too impressed. That online ordering system is a pure disaster as of right now, and then brown avocado really turned me off. Not sure if I am coming back to this particular location again. Meh...........
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