A-ok experience here! Our Shark is three years old and between two dogs and the dust from and un-landscaped backyard, it was filthy. A friend of a friend mentioned getting it cleaned and serviced on Facebook, so I found Vegas Vac & Sew on Yelp and we were off! I dropped it off the week of Thanksgiving and they said it would be 7-10 days. Four business days later I got the text that it was done and picked it up. It is seriously squeaky clean and looks brand new! The filters were coated in a layer of dust and they look brand new. Love it! We will be bringing it back at least yearly to keep it running! Apparently cleaning your vac regularly extends the life of it so you don't have to keep buying new ones. I never knew this, but I'm glad we found Vegas Vacuum and Sewing because I was thinking it was time to get a new vacuum. Not anymore!