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  • Not a stellar day for Pei Wei. Order was placed and was to be ready in 25 minutes. It was not ready on time though it was a not busy time of day. While waiting the extra 15 minutes, one of the chefs opened two already made meals and with bare hands pulled items out of the meals (looked like carrots that did not belong in one and cilantro in another). A line chef making meals stuck bare fingers in a ladle of sauce, tasted it and stuck the fingers he just had in his mouth back in the ladle again before pouring the contents in the wok and the ladle back in a large bin of sauce, cross contaminating two areas. Our order landed up not being right once we opened it at home. Order was with no tofu and tofu was all throughout the dish. Extra sauce was requested and it was not the right sauce. This is the fourth trip in a row that our order has not been right... time for some food safety, order accuracy and customer service retraining.
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