Went into this store because they unexpectedly closed my usual Applebee's on Chandler Blvd.
I was seated quickly in the bar area as requested. The poor schmuck behind the bar was tasked with covering/serving the entire bar area including all the hi-tops and booths AND mix drinks.
I ordered and was served a drink relatively quickly given the short staffing. Upon ordering a refill I placed an order for the fish and chips. My food was served within 10 - 15 minutes. The first bite was good but the closer I got to the middle of the piece of fish the colder the food became until it was just plain cold. After informing the bar tender/waiter and sending the plate back, the manager on duty stepped up and apologized for the under-cooked food. About 10 minutes later another order was delivered to my table. This time it was HOT and cooked through.
The point of this review is not to condemn the entire restaurant for the mistake of one cook. The manager's apology was appropriate but an offer to comp the dinner would have been more appropriate and appreciated. Things could have been worse - under-cooked fish - just sayin'.