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  • 4th time here. Always happy but this time not so much. After 30 min wait we inquired about our table. Turns out somehow our # to text was wrong. Could have been hostess or our fault, that's ok. Waiter got our drinks and then we lost him for 20 mins. Big problem when our food arrived. Our requested no onion, no tomato burger had both on it. Manager had delivered it, I asked for another, explained onion allergy. Replacement arrived in a timely manner. The problem was the waiter informed us he could lose his job for not writing it down as a food allergy, we needed to say it was food allergy next time. Manager brought us the new burger where he informed us we need to specify its a food allergy. My thought is why don't you just prepare it as requested. And if it does go wrong, don't make it about yourself. Making my teen daughter feel she did something wrong is not right. To make the evening completely comical our to go bag had a huge hole in the bottom and I had to knot it to put the containers in it. My husband did explain to the waiter his choice of words were wrong. Instead of paying our $100 bill & tipping 20%, normal would be closer to 30, we should have talked with a manger. I guess I kept expecting the manager to say a sincere apology and not charge us for our 3 beers. Or that 1 burger. Or offer us desert. Something, anything to turn our evening around. Lesson learned, next time I speak up more. $100 is too much to spend for good food but really lousy service.
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