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  • I WANT TO GO HOME. Checked in Sunday and found myself stuck in line because there was a big convention (and didn't realize that nursing convention visitors could be so rude). I stood in line for an hour to get my keys. I will mention the front deskman (Ricky for CA) was suuuper nice and warned us that our room would have some noise overhead from the pool. No biggie to me. After waiting a long time to get our luggage from the bell desk (that includes being on hold for 20 minutes AND THEN waiting for the luggage to come up), we went to the pool to catch some rays. Poor is nice...not amazing...but this is a Rio so I can't complain.. HOWEVER, I can complain about the state of our room. The faucets were clogged with what was likely vomit. We called housekeeping/maintenance (was on hold for 40 minutes before we hung up and called back) and waited again for the maintenance guy to come up. The sinks in this hotel tend to have this clogging problem per the maintenance guy...and he was spending all day unclogging sinks. He was also by himself and and this was a 2 person job. My bf kindly stepped in to help him hold part of the sink so he could attempt to unclog it. Kind of gross- my bf got sprayed by whatever was in the sink in the process. After that happened, the maintenance guy called down to the front to ask if we could be moved and "they" said "no" [because they were so behind with the convention]. The maintenance guy left and came back with some other tools but in the end he was unable to fix the sink without "causing a big mess". We were finally moved to another room- an upgrade!!! i.e. a bigger suite. Boy were we STILL in for a surprise. The room wasn't that bad...until you noticed the small things. Wallpaper peeling...dirty showers...etc. And in addition, the hallways smelled like an illegal substance which kept seeping into our room. To each his own, but I'm not in college anymore and I don't need to have everything smell like pot. The people that work here are really nice but the management is selfish and/or probably overworked like everyone else. I didn't need a suite upgrade- it's not something I feel like I'm entitled to (I would have rather had the stupid resort fee waived or a free dinner if I had to choose). However, I do expect decent service and decent rooms. We ALMOST went home early but decided to stick it up. I'm so annoyed though I am NEVER STAYING HERE AGAIN!!!
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