The employees are rude and won't stop their conversations with each other when you come up to the desk with inquiries. They act like it's their world and you're living in it. They take almost 3 hrs to do a simple window tint. Hmmmm, maybe they shouldn't schedule more cars than they can handle.The "lounge area" is nothing but a hard leather futon with no fans. So, it would be uncomfortable for those who have no alternate mode of transportation.Don't bother here.