I have been coming here for a few years and genuinely like the staff and Dr. Gramlich. They are always nice and courteous but recent experiences have tried my patience and make me doubt their competency so much that I have decided to go elsewhere. My displeasure has been triggered by their inability to get the prescription in my glasses right. The latest, third attempt still renders my expensive progressives useless. I cannot read with them and intermediate vision is off. I am not an expert on the technology involved but have never had such problems getting a pair of glasses that work for me. And I am used to progressives and I just cannot fathom why they can't get this right for me. It's been ongoing for 4 months now and I am having to wear old glasses which I am not happy about. They seem to always have excuses as to why they aren't right and promise to fix them. I am so frustrated I sought another opinion - and was immediately told by the doctor and optician what was wrong. I shared this info with AZ Eye Health and respectfully asked for a refund. Two weeks later I have not heard a word from them even though they said they would get back to me. I am so done with this place. Feeling completely ripped off, not to mention all the repeat visits and time out of my schedule because of their apparent incompetence.