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  • Edited Oct/2017 - After my last update the owner contacted me and offered a discount/comp. We never took her up on it but we did go back about a month ago and the SAME TIP BULLYING happened again. I had a gentleman and my hubs had a female. When we were done and paid 2 things happened: The sign outside quotes prices but doesn't tell you that those are "VIP" prices which you pay to be a member or something to get those rates & not the rates you will get...so after our massage it ended up being more than the sign stated outside. THEN the lady who did my hubs stated we did not Tip enough - We tipped OVER 20% EACH but it came out less than the $10 "stated" tip guide that she SHOWED & DEMANDED we follow. She's lucky the transaction already went though or I would've put a fat $0 in there for her "DEMAND" of $10 (our massage was under $40 and we left $8 tip). She's obviously still there and has been there a while. Either the owner isn't doing enough to find out the girl doing this or she is allowing it while telling us the customers what we "want to hear". We are regular Reflexology clients and we go to the one on Rainbow now. I still LOVE Alan...but unfortunately after my bf had his massage ($40) the girl told him that he had to tip $10 or better- $20!!! Now we always tip 20% unless something horrifying happened & we usually round up a tip & tip $10 on our $40 service (25% tip) on our own, but he's so offended that she had the nerve to tell him he should be tipping $20! on a $40 service (50%) that he's demanded I find us a new place. I had read the previous review saying that someone had demanded a certain tip but assumed they must've misunderstood or something...but now I know it's true. I do believe that it's just one particular lady doing it & would suggest management figure out who it is & put an end to it as they're losing regular clients. A tip is a discretionary added present/bonus as to what the client thinks was earned, not a stated demand by the service provider. The 2 stars are for Alan & others that were great to us.
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