I voted 4 stars because i came in just for a latte. If i was voting for food, 5 stars. If i was voting for service i vote 5 stars for the manager chris, but 3 1/2 stars for the bartender who made the lattes. We ordered carmel lattes, being that we are spoiled san francisco latte drinkers we are desperately looking some place who makes good lattes. (Las vegas is over satuated with starbucks and once you have REAL coffee SB doesnt cut it any more...dont get me wrong SB has its place aka fraps). Well the lattes here to be warn makes you feel that you didnt get your cups worth. Its $7.50 for a carmel latte, and trust me if it was awesome I would gladly pay AND come back often, but the espresso beans here is not yummy. The cup is filled to about a bit less than 3/4 which instantly makes you feel cheated. Not sure if its their practice, but just a warning of feelings. And the Plus the amount of carmel and milk this bartender combined did not make it a creamy just well not sure how to describe. However after mentioning this to the manager chris, we were immeadiately taken care of. We were not made to feel guilty one bit . In fact his customer service was perfect ! He's a real asset to the company! Now I havent tried the bartenders alcohol drinks, but shes definately not a latte maker. Her personality made you feel if you questioned her about her drink making skills she would instantly tell you to f$@& off hahaha! So overall come for the food, skip the lattes.