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  • Note to Corporate: when your employee screws up, you need to do the right thing and fix it... Not tell the customer "oh well". For your good deeds, I am cancelling my training AND gym membership. Buh bye! Going back to Mountainside, which is a nicer facility, has more perks and better equipment for the same price, and where they understand how to give customer service. But oh yeah... this wouldn't have happened at Mountainside anyway, because their employees are literate, and can tell the difference between "James" and "Brett".
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