before scheduling an appt. let them know the conditions of your pet. Very inconvenient poor customer service . I called dog town in hopes of getting my pet groomed compared to other businesses they were able to get my pet in the next day no problem. Given on Monday I had a free day they were booked and suggested the next day to come in . I had to completely change my day around move around my whole week schedule only to find out that the time of my scheduled appointment that they could not provide their services to me because there was a lot of mats on my Maltese and suggested I take him home and comb him out myself and to bring him back in the morning. All she had to say was "I can't "and "we won't " no type of empathy for neither of our time. Very unprofessional place maybe a suggestion for your owner for your employees who set new customer is to ASK ASK ASK questions before just setting up ANY appointments , then maybe YOUR employees time can be accommodated since the customers time apparently isn't