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| - I wanted to like these guys so bad. I booked them through Vegas Weddings after looking at all the positive reviews and the before and after pictures they had in their page. I even cancelled the salon appointment I had at the hotel. Unfortunately, my experience was one of the few horrible ones that you do not want to have on your wedding day.
Booking them was fast and Jessy is very responsive and easy to work with.
The day of the event they were supposed to arrive between 3.30 and 4. I had to be ready downstairs at 6 to take the limo. They told me they needed one hour so we had good time in case something went wrong. I was there and ready on time with 2 of my friends. I was getting hair and make up and my friends blow-dry. At 4 no one was showing up so I decided to call. They called the stylists and they said Katie and Celine were arriving. Ten minutes passed, and nothing. I called again. Jessy said that they should have arrived already. I was already stressed out. Then they knocked on the door. I greeted them and let them know I was happy to see them since I was already starting to panic. They had very unfriendly faces, did not even apologized for the delay and just came up with a very rude "we can tell, we are in between appointments."
I am sorry, I believe I was an appointment or what is that supposed to mean? That they were doing me a favor by being there? I though that was completely rude.
Ok, at least they were there, or that is what I thought. They came in and started putting their stuff on the nightstand and dresser. I don't know if I got Celine or Katie but she was very rude. She put her stuff on top of my wedding jewelry so I offered to clear the space. I guess I got her on the wrong day. I showed her several pictures of what I wanted. A low mock messy bun (my hair is not long) and pulled back to the side on the front. She was rude about that too. She said my hair would be difficult to work because it was short but she would try.
While they were working, we tried to talk to them, we were trying to chill and have fun. We didn't get more than a few words in very bad manner. When she was done, she took a picture to show me and OMG. Nothing like what I asked and showed. She decided that instead of a bun, she would do a rose. Was that really the time to get creative?? And the front, instead of side pulled back of the ears, she had my hair covering my face and forehead. Even though I was stressed out, even though they were late, rude and did not do what I asked, I was still calm and polite. I knew with that rudeness of her, I did not want to upset her, I just wanted my hair done for my wedding. I said "you know, I think I would like to have the front like pulled back and more like..." And due to my stress and that English is not my first language I could not find the right words to explain, so she yelled at me. She yelled "IF YOU DON'T TELL ME WHAT YOU WANT I CAN'T DO IT, YOU HAVE TO TELL ME!!"
That was when James arrived for my make up and that was when I started crying.I completely broke down. James was quick to step in and tell her that she could leave, that he would finish and fix my hair. Then she left. Time was super tight by then. James was wonderful, he has a low soothing voice and having my girls there helped a lot to calm me down. However, I have puffy eyes in my pictures from the intense crying I did during my styling session. He fixed my hair but it wasn't perfect. I am sure if he did not have to fix it and if he had more time, he would have done a great job. He fixed it as best as he could for the little time we had left and with what he was working with, the crappy job that woman did. But no it was not perfect, no it was not what I expected or dreamed of. My make up was ok. I said I did not normally wore a lot of make up and he applied it very natural and light.I was in such a shock that I didn't tell him I wanted it to show more, but I admit that was my omission since I was already very upset at that point.
Honestly, I do not think the result was worth what I paid and the horrible experience just before to my wedding was unnecessary.
Again, as I said, James was great and he did what he could with the time left and with what she had done. But that does not dismiss the fact that she was incredibly rude, that she did something completely different to what I asked and that she yelled at me and made me cry on my wedding day.
I know they said they stay until you are happy, but as I mentioned, they were late and by the time James was done I had barely enough time to get my dress on and run to the limo.
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