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  • I was really excited about the bagel factory opening in Oakland as I love bagels. I purchased the Groupon back in July and was told that it would open August 1. It didn't open until September, and, when it did, they didn't accept the Groupon, though they assured me it would be accepted soon. I understood, and was happy enough to wait, as the food was ok, and the coffee excellent, but a few weeks later I got an e-mail from Groupon informing me that the Oakland location would "no longer" be accepting the Groupon. No longer? I visited several times, including the day before this e-mail, and was informed every time that it would be accepted in the near future! Besides this awful customer service and false advertising, they recently revoked their policy granting free refills on for-here coffee, as found at all locations serving Coffee Tree Roasters coffee. This, combined with their ridiculously high prices for "real" food will make this an infrequent stop for this Pittsburgher.
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