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| - You, sir, are not a Ritz-Carlton. When I first walked in, it impressed. It had tasteful, old school decor and helpful people at every turn. The problems started when one of the people in our party had his card declined at check-in (not for the room cost because those were already covered, but for the incidentals). I am told that this decline was not his fault and I would certainly believe him as this is not the type of man who runs up his credit cards. Either way, the hotel staff should have asked another one of us for our cards, but for some reason they just stubbornly kept trying to run the same card for 5 minutes. This was while the rest of us waited, twiddling our thumbs. Oh, yes and we were already running late so this was very annoying. Finally, a manager came over and said that they would figure it out later. Well, within 10 minutes when we were finally in our room, here comes a call on the room phone telling us to come down as soon as possible and put a card on file. Ummm, okay. And why couldn't they just ask when we were just down there???? The room did not impress and was in fact so terribly run down that even the marble in the bathroom had rusted in spots and the pipes under the sink were corroded and leaking. Really, supposed "Ritz-Carlton"? But here it is, people. Probably the most rude thing that I have ever experienced from a hotel W down to La Quinta: I went to the front desk to ask for a razor and shaving cream. The woman at the desk very helpfully and condescendingly directed me to the tiny gift shop closet where she said they sell it. So, here I was expecting to pay $12 for some crappy bic and a tiny bottle of foam. But no, I guess they were out of them because none was to be found. When I came out of the shop-closet she asked if I found it. I said no, there wasn't any in there. She replied oh, well I will see if room service can bring one to your room. Now, that's odd. When I went to my room, housekeeping was just outside the door. I asked if they might have a shaving kit and the maid rolled her eyes, dug around in her cart and handed me a "ritz carlton" official box with a razor and tube of cream inside. For...real... What terrible, money-grubbing, uncouth service! So, yeah. Perhaps consider staying here if you like to be treated like trailer trash who is not nearly good enough for their moldy, falling apart hotel. But, then again I think there is a W nearby. Paris prices for Arkansas accommodations.
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