Been here a couple times. Overpriced but decent food. ATROCIOUS service. Too slow for anyone on their lunch hour or with an average lifespan. Shame because the space is so large and lovely - with better staff, it could be great.
Our group was seated at noon, right next to the kitchen (spoiler alert: this has no effect on the length of time anything takes getting from the kitchen to our table). We didn't get any water until 12:30 and our food didn't arrive until 12:50, at which point our appetizers (salads) and mains all showed up at once. Why?
We had maybe 4 different servers and only one of them I would go so far as to call "pleasant". The rest I can only assume are working here to support their nighttime careers as magicians, based on how long they would disappear for.
Waitresses never checked on us, never asked if we wanted dessert or not (we didn't) after the tables were cleared, just tossed some dessert menus on the table and vanished. Naturally it was another 10 minutes before we could flag someone down again to ask for the bill and she was unnecessarily curt. We left just before 1:45.
1.5 stars (the extra half star is for the warm bread and spicy olives, which the nice male server refilled and without which we would have perished before our meals came). For me, "Ciao" here means goodbye.