Horrible service.
Making a reservation was difficult. (Not because they don't have a table because they needed to ask the manager.)
It took 2 hours to have lunch during weekdays. Enough said. It wasn't even busy. There were other servers but they were all just hanging out. The waiter was too slow to get our order, bring drinks, and food. Many of us had burgers and some of the patties weren't cooked enough. When we told the waiter, the manager came and said they ran out of the patties they prepared the day before and the new ones they put together look like as if they aren't cooked enough but they are. (so if your patty is done properly, it's a day old patty wt...) When they brought back again, the patties were done properly. How about just saying "sorry we messed up"? This is BBQ country. Who doesn't have an experience bbqing a burger? We couldn't buy the excuse the manager gave us. Totally unsatisfied with the service and food but because we were party of over 8 people the gratuity of 18% was added to the bill automatically.
It's in financial district. If it wants the customers to come back, they'd need heck of a lot more than waitresses in mini skirts and tank tops.