I just had my first experience with Hand & Stone and it was great. I was having some issues with my neck and shoulders and very tense. I called ahead to see if anything was open and someone had just cancelled so I rushed over. Front desk was very pleasant and got me checked in promptly. My therapist was Amanda and when we got to the room she asked me what my concern was and when I mentioned my neck and shoulders she asked if we could just focus on that to get me feeling better and I said yes. She analyzed what was going on, then did her work and it was amazing. She took her time, made sure I was still comfortable, and really worked out the knots. She educated me on what she wanted me to do after the massage, ice my shoulders and stretching daily. I rebooked to see her regularly and took advantage of the membership. Can't wait to feel better. All around great experience and highly recommend Amanda.