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  • **Did i just get scammed?!?!*** Frustrated... I attended the presentation and decide to see how the service and vacation goes before deciding to purchase. You have to activate your free cruise voucher within 30 days. Called to do so on Sunday and was essentially told that I needed to call back Monday because I didn't have a certificate number and they aren't staffed on Sunday, so there was no one that could help me. Nice... call back Monday. Again I am asked for a certificate number that I wasn't provided with (side note, I asked my sales rep if their should be a number on the voucher and he said "no, I am putting the info in the computer). Eventually the guy found my info and made it sound like he was transferring me to someone to set up the cruise. That person asked for my phone number and said that they did not show any account or voucher for me. "What?!?! The last guy litteraly found my info and tried to upsell me before transferring me to you..." Then I am told that I was transferred to the wrong place and was left on hold for 20 min before I had to hang up because I was at work. Long story short, simply based on the service (not even the fact that I have clearly been duped) and lack of transparency, knowlege/willingness to help and terrible experience this has been, I would not recommend doing business with this company. Sears should be ashamed to have their name associated with this fly by night bait and switch operation. I will be contacting the BBB about this.
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