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  • WORST EXPERIENCE EVER!! I had been wanting to get waxed for a while so I began to grow my hair. I went on groupon and found one for this place. I have never tried sugaring before but I thought I would give it a try. It was $35 for a Brazilian and underarm hair removal. I called Nicole and scheduled an appointment. I arrived and her salon is located inside mini mall type deal with other independent stores inside. I found her place and it is very small inside. We went inside and she told me to undress while she was still inside with me. AWKWARD!!! Most high class establishments step outside and then come back in after you are done. I know we are going to be undress anyway but its way more appropriate that way. She turned on some music and rushed me on the table. I felt like cattle. She began the sugaring process on my arms first. It was so extremely uncomfortable. Not just the pain of her ripping out my hair, but the fact that she just jumped right into it knowing that it was my first time. It would have been nice if established some sort of rapport first. That's how you get customers to come back. She then started on my stomach area and that was not so bad. She started on the bikini area and she was merciless. I must state that I have been waxed before so I know that pain is brutal. But this just seemed abnormal. I looked down and noticed that I was bleeding in various spots. When I pointed it out to her she told me "yea, but not that much". REALLY??? I don't think that is normal, especially not her response. I decided that since I had already paid for the Groupon, I would get the bikini line done. I DID NOT GET THE FULL BRAZILIAN THAT I PAID FOR. She was totally happy with that. I felt really rushed I I think she just looked at it as less work for her. She was totally unconcerned with my satisfaction. TOTALLY!!!!!!!!!! I got up off of the bare table and put my clothes on. My skin was not as smooth and as clean as I thought it would be. I felt like someone should have been leaving some money on the night stand. Like it was a wham bam thank you ma'am Not only will I not be going to Nicole AGAIN, but she completely ruined my experience for sugaring in the state of Nevada. She even had the nerve to ask me was my cycle coming on. No Nicole, It's YOUR POOR CUSTOMER SERVICE SKILLS THAT MADE ME CRINGE MORE THAN THE SUGARING DID. I would suggest that any potential customer save their money money. I would like to attribute my poor customer service experience to the weirdness of Nevada, but I just don't think that's it.
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