I have been a loyal customer and big fan of Tim Horton's coffee for as long as I can remember and this location in particular used to be one of my favorite coffee shops but that has changed in the last 6 months especially.
This location was always notorious for a ton of traffic and by that I mean people literally setting up lawn chairs and sitting in the parking lot.. large drones of people scrutinizing passing cars just trying to make it the drive thru. This in itself I was never really a fan of but worst of all was and still is the night menu... which should be called hot beverages menu because that all they offer at that time. Although this location advertises 24hrs it really only serves the majority of its menu for 12-14 of those 24hrs. I can't tell you how many times I've asked for a donut... any donut... a bagel? Nothing! Just coffee or tea and I'm sorry but that's just silly. If it's a matter of losing money then shut down during the night but otherwise customers are being presented with a menu that they can't order 95% of!
These things I became used to and even found a way to work around but now the quality of service has dropped signifcantly and that has really affected the way I see this place. Not all are bad and I will say I find the daytime staff a bit better but still the friendliness, efficiency and quality has taken a huge hit. I should not be naming names but I think this employee is outstanding, Sheryl I believe her name is, still has to be one of the kindest people I have met so she is the only reason why this establishment is getting more then a single star from me.
I want to like this place as I am often forced to go there as it is on the way home but I have to say that I am growing tired of the sour faces, unstirred coffees, wrong orders and fighting for a parking spot with picnic groups!